Terms and conditions
FOR ACCOMMODATORS IN ACCOMMODATION FACILITIES HORSKÝ DŮM PERNINK
IČ: 75153467 (dále jen "Landlord")
Na Lhotech 1450/8, 148 00 Praha 4, Provozovna Karlovarská 93, 362 36 Pernink
Landlord hereby issues the following GENERAL TERMS AND CONDITIONS (hereinafter referred to as the "GTC") in accordance with the provisions of Section 1751 of Act No. 89/2012 Coll., The Civil Code of The Czech Republic, as amended (hereinafter the "GTC"):
You can book a stay in accommodation called Mountin House Pernink in writing (preferably by filling out and sending the Booking Form, or by e-mail to the Landlord) or by phone (in this case, however, the order is considered accepted only after its written confirmation - after sending the Booking Form and subsequent confirmation date of stay).
• name and surname of the Client
• date of stay (from-to)
• Client's contact details: telephone number, permanent residence address, e-mail
• number of ordered persons (adults / children), for children state age
• type and number of ordered additional services (if required, eg accommodation of the animal, other requirements, ... etc.).
The stay order is accepted by a written confirmation from the Accommodation Provider - by sending an advance invoice, exclusively in electronic form. The client is obliged to get acquainted with the booking confirmation and report any changes within 24 hours at the latest.
A deposit of min. 50% of the price for accommodation, no later than 5 days from the creation of the reservation (issuance of an advance invoice). Payment of the deposit means crediting the relevant amount to the bank account of the Accommodation Provider, unless otherwise agreed. If the deposit is not duly paid by the Client, the Accommodation Provider reserves the right to cancel the agreed reservation and demand from the Client the corresponding cancellation fees according to point 6 of these GTC. The Client shall pay the supplement to the price of accommodation, including the energy deposit and fees, to the Accommodation Provider in the same payment manner to the bank account, no later than 30 days before arrival, unless otherwise agreed.
After completing the above formalities, the client is accommodated and provided with additional information about the stay.
The accommodated client is not entitled to:
- allow entry, stay and overnight stay in the accommodation to third parties, lend the keys to the accommodation to third parties,
- move furniture without the landlord's consent,
- Smoking on the premises
- bring into the accommodation and have in the used area: flammable, explosive and inflammable substances, weapons, drugs (including marijuana), bulky items, gas appliances, electric direct heating appliances, electric hotplates, etc.,
- pollute or otherwise degrade the premises and surroundings of the accommodation facility.
• The Client intentionally or negligently damages the property of the Accommodation Provider, or his behavior is in conflict with the principles of good social behavior, morality or harasses a third party by his behavior,
• the Client's health condition endangers the health of third parties and staff,
• due to force majeure.
If the Client withdraws from the concluded contract (Client - reservation form, Landlord - sending an invoice), he is obliged to pay the operator the cancellation fees listed below from the total price of the stay.
• 50% of the price of the stay, if the contract is withdrawn within 30 days before the agreed start date of the stay,
• 100% of the price of the stay if the contract is canceled less than 30 days before the agreed start date of the stay.
These GTC are an integral part of the accommodation order. If the Client does not receive these conditions, he is entitled to request them from the Accommodation Provider. The Client is obliged to get acquainted with the conditions before making the reservation and the Accommodation Provider provides the conditions for this through its website, reservation forms, e-mail statement for pre-booking or on request.
Ing. Pavel Langr
1. General provisions
The subject of these GTC of the Accommodation Provider is the adjustment of the conditions for the implementation of accommodation and related services to the Client (hereinafter referred to as the "Client"). The GTC are an integral part of all agreements between the Accommodation Provider and the Client. By confirming the Accommodation Provider's Offer, resp. the Client's reservation (hereinafter referred to as the "Reservation"), the Client acknowledges the following GTC as binding for all performances related to the subject of the GTC.
2. Reservation of services
The Client may make the reservation for himself or for the benefit of a third party. The Accommodation Provider may confirm the reservation to the Client in the same form in which it was made. The reservation (Order) must contain:
The landlord usually processes the preliminary reservation within 48 hours. Confirms pre-bookings, rejects pre-bookings, or suggests another date to the Client.
The reservation is binding. For the range of contractually agreed services and prices, their breakdown in the booking confirmation (in the invoice) is binding.
3. Payment terms
The Client is obliged to pay the price for accommodation and services, as well as the deposit, by transfer to the bank account of the Accommodation Provider.
Prices are listed in the Price List on the website and do not include accommodation fee (Local tax on the stay, 15 CZK / night / adult.
4. Rights and obligations of the Client
The client is entitled to a confirmed reservation to use the paid services. The client is obliged to check the accuracy of the data on this reservation. If any discrepancies are found, the client will immediately contact a representative of the Dům Pernink accommodation facility by e-mail or telephone.
Upon arrival, the client proves himself with an identity card, passport or other identity card.
The client has the right to use the accommodation facility Dům Pernink incl. accessories.
The Pernink House is always handed over to the Client from 15:00, unless the Accommodation Provider and the Client agree otherwise in writing. Self check in is also possible. In this case, the reading of the gas, electricity and water levels will be adjusted in the form of self-reading based on the instructions of the Accommodation Provider through communication via electronic means (ideally a smart mobile phone) and in the form of photographs of the device.
The Client is obliged to treat the Accommodation Provider's property with care. The Client is obliged to immediately report any detected defect or damage to the equipment to the Accommodation Provider. The client is obliged to maintain order and cleanliness in the entire accommodation facility. The client is obliged to keep the night quiet from 22:00 to 06:00. The client is obliged to secure private (brought in) items so that they cannot be stolen. The landlord does not insure these things and due to the nature of the accommodation facility and operating conditions is not liable for these things.
The client has the right to complain about any deficiencies in the services provided. He is obliged to file a complaint in time, without undue delay, so that a remedy can be arranged, if possible on the spot.
The client is obliged to take over the keys from the accommodation facility Dům Pernink upon entering the accommodation facility. The Client is obliged to immediately notify the Accommodation Provider of the loss of keys or its parts without undue delay. The keys are the property of the accommodation provider, in case of loss the Client is obliged to pay the expenses associated with the replacement of the insert, keys and related transport in the lump sum of CZK 1,500.
The client is obliged to pay the agreed price at the latest upon arrival and at the latest at the time of departure other costs incurred due to energy consumption and fees and due to special services requested by him or his accompanying guests, including statutory value added tax.
The client is responsible for the persons who came to visit him throughout their stay in the building, and is obliged to be present during the visit. The same obligations apply to the Client's visits as to the Client. The landlord has the right, at its own discretion, not to allow another person to enter the building or to expel such a person from the building.
The Client is liable and liable to the Accommodation Provider for any damage caused by him or his guest or other persons who, with the knowledge or at the will of the Client, use the services of the Accommodation Provider.
The Client is obliged to hand over the accommodation facility to the Accommodation Provider in the condition in which it was taken over. In the event that the Client does not hand over the accommodation facility (including accessories) to the Accommodation Provider in the condition in which it was taken over, the Accommodation Provider is entitled to impose a fine on the Client up to the amount of costs associated with restoring the accommodation facility.
The Client is obliged to vacate the accommodation facility on the day of departure by 10:00, unless otherwise agreed with the Accommodation Provider in writing. In the event that the Client does not release the accommodation facility within the specified time, the Accommodation Provider is entitled to charge the Client another day of stay or to evict the Client's personal luggage and ensure that the rights of other Clients are not restricted.
The client is prohibited from:
The condition for staying in the Accommodation Provider's accommodation facility is in particular compliance with the basic rules of social coexistence, tolerance and mutual respect in the sense of the Civil Code, observance of night rest, order and cleanliness in all areas inside the building and in its immediate vicinity. For breach of the obligations set out in these General Terms and Conditions, the Accommodation Provider is entitled to impose a fine of up to CZK 10,000 on the Client.
The right to accommodation in the accommodation facility expires on the last day of accommodation specified in the confirmation of the accommodation order by the Accommodation Provider.
The right to accommodation expires immediately if the Client violates these GTC or grossly violated the rules of social coexistence or if the Accommodation Provider does not pay for accommodation services according to the agreement. In such a case, the Accommodation Provider may terminate the accommodation services without the right to a refund of the remaining amount for the accommodation.
The right to accommodation in the accommodation facility expires on the last day until the time for which the accommodation services are paid for. The Client is obliged to leave the accommodation facility and hand it over to the Accommodation Provider, including all the requisites, by 10:00 am. Failure to comply with this obligation is subject to a fine of CZK 1,000. In the event of termination of accommodation, the Client is not entitled to the allocation of alternative accommodation.
In the event that the Client does not vacate the accommodation space in the sense of the previous paragraph, the Accommodation Provider is entitled to evict the Client's property at the Client's expense. In these cases, the Landlord stores the Client's property for a period of 2 weeks on its premises and after this time it can liquidate it, or hire a company to remove and store the Client's belongings. For such a case, the Client authorizes the Accommodation Provider to enter into a contract with the selected custodian on his behalf, as the depositor, under normal business conditions.
5. Rights and obligations of the Accommodation Provider
The Landlord may extend the stay to the Client only if the Landlord has free capacity.
In the event that the Client terminates his stay earlier than agreed in the booking confirmation, the Accommodation Provider has the right to charge the Client the amount for the entire stay, including services.
The Landlord is entitled to terminate the provision of services to the Client and withdraw from the contract with immediate effect and without the Client's right to a refund if:
The Accommodation Provider is entitled to use the Client's personal data provided in the stay order only for the contractual relationship concluded between the Accommodation Provider and the Client.
6. Cancellation conditions and failure to start the stay
Cancellation fees are:
Individual cancellation conditions - in individual cases, the Accommodation Provider may propose a different date of accommodation. Individual cancellation conditions, or postponement of the date of accommodation may be individually regulated between the Accommodation Provider and the Client exclusively in writing.
If the client does not arrive at the booked date of accommodation and does not cancel his reservation in writing, the reservation is canceled and the client is charged 100% of the price of the stay.
7. Final provisions
These General Terms and Conditions enter into force on 1 May 2022.
Changes and additions to these conditions may be individually adjusted between the Accommodation Provider and the Client exclusively in writing.
In Pernink 1.5.2022